What Makes Borrowers Tick (And What Ticks Them Off)
Property owners in the multi-residential industry often rely on funding to facilitate growth. Like every industry, they have options with whom they choose to do business. Read more >

Balancing labour costs and tenant satisfaction
After property taxes and utilities, employee costs are usually a landlord’s largest costs, and so controlling that cost is important. However, before thinking that offering the lowest wages you can get away with is a good idea, remember that employee satisfaction and stability has a direct impact on resident satisfaction and keeping that high is also important. As a result, determining employee compensation requires fine judgment.  Read more >

Ontario tenants who smoke: what the law says
Smoking in multi-residential buildings engages hotly contested policy issues.  Read more >

Dog poo: nuisance and health hazard
From Albuquerque to Miami, from Palm Springs to Baltimore, the debate over what to do about dog poo continues to rage in the U.S. Lawsuits and local community legislation are all manifestations of the problem of owners not picking up after their pets and the problem continues to grow throughout the country. Read more >

Better communication for better tenants
When 31-year-old Jessica Durston moved from Vancouver to Toronto last year, she rented a one-bedroom loft near trendy Trinity-Bellwoods, hoping to settle into a vibrant, creative community. Read more >

Transforming a property from the perspective of a property manager
As a property manager, my job is to maximize return on investment while meeting the owner’s objectives. As a property manager in a priority neighbourhood, this means changing the face of a complex by re-claiming it entirely. Read more >